Privacy Policy
1. Controller
Todt & Stranegger KLG
Hotel Landhaus Säntis
Kasernenstrasse 29
9100 Herisau, Switzerland
Phone: +41 71 353 01 00
Email: info@hotel-saentis-herisau.ch
Representatives: Jasmine Todt and Marcel Stranegger.
This Privacy Policy explains which personal data we process in connection with our website, hotel and restaurant reservations, and our communications with guests.
2. Scope and legal basis
We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (FADP) and the associated ordinance.
Where applicable, provisions of the European Union General Data Protection Regulation (GDPR) may also apply.
We process data in particular for the performance and preparation of contracts, handling reservations and enquiries, compliance with legal obligations, protection of legitimate interests, or on the basis of consent.
3. Personal data we process
Depending on how you use our website and services, we may process your first and last name, address, email address, telephone number, hotel and restaurant reservation details, stay information, special requests, billing and payment information, and technical data such as IP address, browser, operating system, device and access time.
We generally limit processing to data that is necessary for the relevant purpose.
4. Visiting our website
When you visit our website, technical data may be collected automatically, including IP address, date and time, pages visited, browser type, operating system, referring URL and information about the device used.
This data is used to provide the website securely, reliably and correctly, analyse errors and prevent misuse.
Our website is operated using Wix. Wix may process technical data and information about website use as part of its services.
5. Contact and contact forms
If you contact us by email, telephone or contact form, we process the information you provide to answer your enquiry, prepare or perform a contractual relationship, or provide the requested service.
6. Hotel reservations and bookings
For hotel reservations, we may require information such as name, contact details, stay dates, number of guests, room category, special requests and, where applicable, billing and payment information.
This data is used to prepare and perform the accommodation contract, manage reservations, communicate with guests and comply with legal obligations.
7. Wix Hotels by HotelRunner
We use Wix Hotels by HotelRunner to manage hotel reservations. HotelRunner provides functions for managing accommodation, reservations and guest data.
When a booking is made, information may be transmitted to and processed by the technical service providers used for this purpose where necessary to process the reservation and provide the booking system.
The specific data collected depends on the reservation settings activated by us. This may include contact details, stay information, information about additional guests and billing information.
8. Restaurant reservations
When you make a restaurant reservation, we may process your name, telephone number, email address, date, time, number of persons and special requests. This information is used to manage the reservation and communicate with you.
9. Cookies and similar technologies
Our website uses cookies and similar technologies. They may be used for technical operation, security, language settings, functionality, statistical analysis or other services.
Wix may use technically necessary cookies. Additional cookies may be placed by activated features, apps or third parties.
Where consent is legally required, optional cookies or technologies are activated only after the relevant consent has been given. Consent can be adjusted or withdrawn through the available cookie settings.
10. Google Maps
Our website may include Google Maps to show our location and assist with directions.
When an embedded map is loaded, technical data, particularly IP address and device information, may be transmitted to Google. Depending on the configuration, cookies or similar technologies may be used.
Google may process data outside Switzerland or the European Economic Area. Please also refer to Google's privacy information.
11. Google Analytics 4
Google Analytics 4 is used only if this service is actually activated on our website.
If activated, Google may collect information about website use to analyse visitor numbers, usage patterns and technical performance. Cookies and similar technologies may be used.
Where consent is required, Analytics is activated only after consent has been given. If Google Analytics is not activated, no corresponding processing takes place through this service.
12. Other third-party providers and integrations
Our website may contain other technical services, apps or integrations, for example for bookings, maps, communication, security or analytics.
Personal data is transmitted to such providers only where necessary for the relevant function or where another legal basis applies. The services used may change when website functions are added or removed.
13. International data transfers
When using Wix, HotelRunner, Google or other technical service providers, personal data may be processed outside Switzerland.
Such transfers are carried out in accordance with applicable data protection requirements. Depending on the recipient and destination country, recognised safeguards such as adequacy decisions or appropriate contractual safeguards may apply.
14. Disclosure to third parties and processors
We disclose personal data only where necessary to provide our services, where we are legally required to do so, where consent has been given, or where a legitimate interest justifies the disclosure.
Recipients may include technical service providers, hosting and platform providers, booking providers, payment service providers, IT providers, authorities and professional advisers.
15. Retention and deletion
We retain personal data only for as long as necessary for the relevant purpose. Statutory retention requirements may also apply, particularly to accounting records, invoices, business documents and tax records. After the applicable period, data is deleted or anonymised unless there is another legal basis for continued retention.
16. Data security
We implement appropriate technical and organisational security measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
Data transmitted through our website may be protected using SSL/TLS encryption. Nevertheless, absolute security cannot be guaranteed when transmitting data over the internet.
17. Your rights
Under applicable data protection law, individuals have the right to request information about whether and how their personal data is being processed. Depending on the circumstances, you may have rights to correction, deletion, restriction of processing, objection to certain processing, and data portability where legally provided. Consent may be withdrawn with effect for the future.
To exercise your rights, please contact us using the details above.
18. Withdrawal of consent
Where processing is based on your consent, you may generally withdraw that consent at any time with effect for the future. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
19. Children's privacy
Our website is intended for a general audience and is not specifically directed at children. Children should not submit personal data through our website without the required consent of a parent or legal guardian.
20. Links to external websites
Our website may contain links to websites or online services operated by third parties. The respective operators are responsible for their content and privacy practices. We recommend reviewing the privacy policies of those providers.
21. Changes to this Privacy Policy
We may update this Privacy Policy if our data processing activities, technical services or legal requirements change. The current version published on our website applies.
22. Contact
For questions about the processing of your personal data or to exercise your data protection rights, please contact:
Todt & Stranegger KLG
Hotel Landhaus Säntis
Kasernenstrasse 29
9100 Herisau, Switzerland
Phone: +41 71 353 01 00
Email: info@hotel-saentis-herisau.ch
Last updated: August 2026